We do our best so that you’re pleased with everything you have bought from us, but if you are unhappy with your products for any reason, you can return them to us in accordance with this Returns Policy.
- Orders delivered to international addresses must be returned by post within 28 days from when they were received . The products are your responsibility until they reach our office.
- You will be responsible for the cost of returning the products to us by post unless the product is damaged We recommend that you use a postal service that insures you for the value of the products you are returning and you should keep proof of postage.
- We will refund the full price you paid for the products, using the same method you used to pay for them.
- Make sure our product is perfume free, pet’s hair free and in a resalable condition. We will not refund your money if the product is dirty or used.
If you want to return or exchange your products, you must take reasonable care of them and they should be returned to us in their original condition, which means that:
- You can open the packaging to look at and try on the products as you would in our stores.
- You must not try on the products wearing strong perfume/aftershave or a deodorant which may leave scent or marks on the products.
- Tags should not be removed from products.
- The original packaging should be retained and returned.
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We don’t offer exchanges but we understand judging your size or style can be tricky so we offer a full refund to all unused products.